Action Learning for Quality Improvement

Action Learning for Quality Improvement: A Collaborative Approach to Disability Services ​

This insightful document by John O’Brien and Connie Lyle O’Brien explores innovative strategies for improving the quality of support for people with developmental disabilities. It challenges traditional business approaches to quality improvement, emphasizing the need for dynamic, collaborative processes that adapt to the evolving needs of individuals and communities. ​ The authors highlight the importance of viewing people with disabilities as whole individuals, deserving of respectful relationships and meaningful community inclusion. ​

The text introduces the “Framework for Accomplishment,” a conversational, action-learning workshop model designed to bridge the gap between current practices and best practices. ​ This approach invites people with disabilities, their families, friends, service workers, and community members to collaborate in creating personalized profiles, evaluating current services, and identifying opportunities for constructive action. ​ By fostering reflection and creative problem-solving, the Framework encourages agencies to rethink their strategies, improve their listening skills, and develop community opportunities. ​

Key takeaways include the importance of including people with disabilities as full collaborators, empowering direct service staff, and making clear judgments about current experiences and future possibilities. ​ The document also emphasizes the need for agencies to clarify their purpose, challenge their staff, and transform their management practices to close the quality gap effectively. ​

Whether you’re a service provider, advocate, or community member, this document offers practical insights and tools to create a more inclusive and supportive environment for people with disabilities. ​ Dive in to learn how collaborative action learning can drive meaningful change and improve lives. ​