Learning to Listen

Learning to Listen: A Guide to Building Connection and Understanding

This insightful document by John O’Brien and Connie Lyle O’Brien explores the transformative power of listening, especially when engaging with people who communicate in unconventional ways or face isolation and discrimination. ​ It emphasizes that listening goes beyond hearing words—it’s about resonating emotionally, mentally, and spiritually to truly understand someone’s identity, desires, and dreams. ​

The authors break down listening into three key dimensions: where we listen from, what we listen for, and how we listen. ​ They advocate for standing with people, rather than over or away from them, and encourage fostering environments where individuals can find their voice and contribute meaningfully. ​ Listening with care involves thoughtful attention to a person’s biography, vulnerabilities, and aspirations, creating space for authentic connection and growth. ​

For agency managers, the document provides actionable strategies to cultivate a culture of listening within organizations. ​ This includes practicing deep listening themselves, challenging policies that hinder connection, and increasing flexibility to support the dreams of people with disabilities. ​ Managers are encouraged to lead with courage and wisdom, ensuring their organizations empower individuals to grow, thrive, and serve others. ​

Ultimately, this guide is a call to action for anyone working in person-centered planning or support services. ​ It highlights the profound impact of listening—not just as a skill, but as a way to liberate energy, foster understanding, and create meaningful change. ​ Readers will leave inspired to refine their listening abilities and build stronger, more inclusive communities.

Perfect for educators, caregivers, and advocates, this document is a must-read for those seeking to deepen their understanding of the art of listening and its role in transforming lives.