Accomplishments – O’Brien

O’Brien.1984.pdf

This insightful document explores the transformative approach of “Improving Service Quality,” a method designed to implement the principle of normalization for individuals with developmental disabilities. ​ Authored by Jennifer Ondrejka and adapted from the Blackstone Valley Residential Staff Training Manual, it highlights the Five Service Accomplishments: Community Presence, Making Choices, Developing Competence, Improving Status, and Developing Relationships. ​ Each accomplishment is interconnected, emphasizing the importance of fostering inclusion, independence, skill-building, self-esteem, and meaningful relationships for people with disabilities. ​

Readers will discover practical strategies to support these goals, such as encouraging personal decision-making, teaching life skills, promoting positive self-image, and creating opportunities for community engagement. ​ The document challenges societal norms, advocating for a shift from segregated services to inclusive environments where individuals with disabilities can thrive alongside others. ​

Whether you’re a caregiver, service provider, or community member, this guide offers actionable steps to make a difference in someone’s life. ​ From teaching public transportation use to fostering friendships, every small action contributes to a larger impact. ​ Dive in to learn how you can help create a more inclusive, empowering, and compassionate community for all. ​