In this engaging video, John O’Brien introduces the Cynefin framework, a helpful tool created by Dave Snowden to understand different types of systems and how to lead effectively within them The framework breaks down situations into five domains: clear, complicated, complex, chaotic, and a central space of uncertainty. Each domain calls for a different approach to problem-solving and leadership
John highlights how many systems, especially those supporting people with disabilities, often get stuck in rigid rules and procedures, missing the chance to innovate and truly support individuals’ unique needs By recognizing when we’re working in complexity—where outcomes are unpredictable and require experimentation—we can better support person-centered planning and create more meaningful, community-based opportunities
This video is a must-watch for leaders and caregivers who want to move beyond “one-size-fits-all” approaches and embrace a more thoughtful, flexible way of working that honors the richness of human experience. It’s practical, insightful, and invites us all to lead with curiosity and care.
Leadership in Complexity – A Friendly Introduction to the Cynefin Framework