Leadership for Complexity

Discovering Leadership in Complexity: An Introduction to Cynefin ​

This document explores the Cynefin framework, a powerful tool for decision-making developed by Dave Snowden. ​ Cynefin helps leaders understand how different contexts—Clear, Complicated, Complex, Chaotic, and Uncertain—shape problem-solving approaches. ​ Patti Scott and John O’Brien share their insights on applying Cynefin to support people with developmental disabilities, emphasizing the importance of embracing complexity to foster meaningful lives. ​

In ordered systems, predictable outcomes arise from following procedures (Clear) or expert advice (Complicated). ​ However, the real magic happens in complexity, where unpredictable interactions open doors to innovation. ​ The authors argue that systems often mistakenly treat complex work, like person-centered planning, as ordered, stifling creativity and connection. ​ Instead, they advocate for small, safe experiments—or “probes”—to discover new possibilities. ​

Patti shares her personal journey with Cynefin, recounting how it transformed her organization, Neighbours, Inc., by shifting focus from rigid processes to creative exploration. Through practices like “Neighborhood Walking,” staff and community members connect, reflect, and build relationships, learning from both successes and failures. ​

This document is a call to action for leaders to embrace uncertainty, foster a culture of safe experimentation, and align their methods with the true nature of their work. ​ Whether you’re navigating systems, sparking innovation, or building community, Cynefin offers a fresh perspective to make sense of complexity and act with purpose. ​

Dive in to learn how Cynefin can help you lead with curiosity, creativity, and courage in a world that’s anything but predictable.