This insightful document, What’s Worth Working For? Leadership for Better Quality Human Services by John O’Brien, explores how human services can empower people with severe disabilities to lead fulfilling lives within inclusive communities. ​ Through real-life examples like Brian’s journey to employment, the paper highlights the transformative impact of responsive services that prioritize individual needs, community participation, and valued social roles. ​

The core message emphasizes leadership as an activity, not a position, and calls for a vision-driven approach to service quality. ​ It advocates for creating opportunities that foster relationships, choice, contribution, dignity, and inclusion for people with disabilities. ​ The document challenges traditional service models, urging organizations to move away from segregated, deficit-focused practices and toward personalized, community-centered support. ​

Key themes include the importance of listening to individuals and families, redefining organizational purpose, and addressing barriers like prejudice, rigid funding, and outdated policies. ​ It also stresses the emotional and practical challenges of working in complex, ambiguous situations, requiring collaboration, reflection, and continuous improvement. ​

Readers will gain actionable insights on how to align resources, redefine professional roles, and measure success through meaningful service accomplishments. The ultimate goal? Building communities where everyone, regardless of ability, can thrive and contribute. ​

Whether you’re a policymaker, service provider, or advocate, this document offers a thoughtful roadmap for creating high-quality human services that truly make a difference. ​ Dive in to discover how leadership, vision, and purpose can transform lives and communities. ​

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